payment, shipping & returns
payment: all major credit cards are accepted and processed through Stripe. paypal is also accepted. your privacy is very important to us and we never store your credit card information.
shipping: for ready-to-ship yarn, please allow up to 7 days for us to process and ship your order. for preorders, please allow up to 2 weeks for us to dye and ship your yarn. Orders containing both will be shipped when all yarn is ready. if you want your ready-to-ship yarn right away, please place separate orders.
rates are subject to change without notice. any and all customs fees and taxes are the responsibility of the buyer.
Please double check the address before you place your order, as it will be shipped to the address given at checkout.
Domestic Flat Rate: $3.50 + $1.50 per item
International Flat Rate: $13.00 + $2.00 per item
International Flat Rate Canada: $10.00 + $2.00 per item
Returns & exchanges: unless we made a mistake, all sales are final. however, returns and exchanges may be made on a case-by-case basis at our sole discretion. if there is any problem with your order, contact us immediately at firstname.lastname@example.org. we will make every effort to ensure you are happy with your yarn!